INTERNATIONAL & DOMESTIC
Purchases made using coupon codes or any other discounts are non-refundable. This includes items purchased through “Flash Sales,” or any other promotions.
Orders placed without coupon codes or any other discounts are eligible for a refund within 30 days of purchase.
All orders (excluding hair care and accessories) are eligible for an exchange (aka the “Gift a Friend” policy) within 90 days of purchase. Additional restrictions may apply.
Effective July 14, 2016, items returned for a refund will be assessed a return item processing fee of $14.95 USD (per item returned). Shipping fees are non-refundable and will be deducted from the refund total. If the shipping costs have been waived for the original purchase for any reason, a standard shipping fee of $12.00 USD will be deducted from the refund total.
This policy does not include hair care products or accessories. All hair care products and all accessories are ineligible for a refund at any time. Ineligible items returned for a refund will be returned to sender or disposed of, and a refund will not be issued for returned items.
When returning an item to the Company for a refund, the customer is responsible for all shipping costs, taxes, and duties that may arise. Additionally, the Company is not responsible for items that are not confirmed to be delivered to returns department and/or are lost in transit.
For damaged or defective items, please refer to 90-Day Guarantee.
All Requests for refunds are processed through the Site and not at any retail locations. To request instructions for any process, including a refund, send email to:
EXCHANGE POLICY AKA “Gift a Friend Option”
DOMESTIC ORDERS ONLY
This policy is applicable to orders shipped to the contiguous U.S. only. To qualify for this option, a customer must contact the Company within 90 days of placing the order and provide notice of the wish to exchange the item originally purchased. If qualified, the customer will be able to keep the item purchased and to purchase another item at a special price.
Policy restrictions include (but are not limited to):
LIMIT ONE EXCHANGE PER ORDER
LIMITED TO U.S. ORDERS ONLY
The fees due are based on the new item selected for exchange (include shipping costs) and are as follows:
CURLING WANDS- $29 USD
FLAT IRONS -$39 USD
DRYERS -$49 USD
STYLING SETS $69 USD
Non Styling tools- Orders 0-$50 - $15
Orders $50-100 - $25
Orders $100+ - $29
All requests for exchanges are processed through the Site and not at any retail locations. To request instructions for any process, including an exchange, send email to Info@AmericanEcom.com
DOMESTIC & INTERNATIONAL ORDERS:
The Company's styling tools are manufactured to the highest standards of quality and are warranted against defects in material or workmanship for 90 days from the date of receipt of items from the Company. This policy is only valid for items purchased through the Company or through an authorized reseller (with valid proof of purchase).
A customer must inspect a purchase immediately upon receipt. All visible defects or damage must be reported to the Company within seven days of receipt from the Company to be eligible for a no-cost replacement. All functional or electrical defects must be reported to the Company within 90 days of receipt from the Company to be eligible for a no-cost replacement.
Products confirmed to be defective will be replaced at no additional cost to the customer. The cost is for the exact item only (without any related fees or costs incurred or paid by customer).
THE COMPANY MAY CHOOSE TO ISSUE A REFUND INSTEAD OF PROCESSING A REPLACEMENT
Inspection of the item will evaluate the following:
- Reasonable wear and tear or cosmetic damage.
- Damage due to accidents, misuse, physical force, improper operation.
- Mishandling, neglect, fire, heat, water, humidity, liquids, or other intrusion.
- Products that have been repaired, altered, or modified by anyone.
- Products requesting to be returned without valid proof of purchase.
Defects reported beyond the 90-day guarantee time frame may be eligible for replacement under the Limited Manufacturer’s Warranty. All items are to be used as directed; misuse voids any product warranty, any implied product warranty, or replacement of the product. All requests for replacements are processed through the Site and not at any retail locations. To request instructions for any process, including replacement, send email to Info@AmericanEcom.com